Availity Client Services
For questions, assistance, and support, log in to Availity Essentials. In the Availity Essentials primary navigation bar, select . Or, contact an Availity Client Services representative at 800-282-4548 (800-AVAILITY).
Hours of operation: Monday through Friday
| Eastern Time Zone | Central Time Zone | Mountain Time Zone | Pacific Time Zone |
|---|---|---|---|
| 8:00 AM to 8:00 PM | 7:00 AM to 7:00 PM | 6:00 AM to 6:00 PM | 5:00 AM to 5:00 PM |
For issues with specific EDI transactions, please be prepared to provide the batch ID of the batch that contains your issue. The batch ID is a unique, 16-digit date-timestamp that Availity assigns to an EDI transmission file when you upload and submit it through Availity. The ID takes the format YYYYMMDDHHMMSSSS. For EDI transactions submitted through a third-party clearinghouse, contact that clearinghouse for the batch ID.